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THE MOST COMMON QUESTIONS
How can I place an order?You can place an order by visiting our website, browsing through our range of baby products, adding items to your cart, and proceeding to the checkout.
Do you offer gift cards?Absolutely! Our gift cards make the perfect gifts for birthdays and baby showers. There is a 12 month expiry date on all gift cards (from the date of purchase).
How long does delivery take?Delivery times vary based on your location and the chosen delivery method. However, we aim to ship your order within 24hrs and deliver your order within 3-5 business days from the date of your order confirmation. Speed is a crucial element in us building a trusting and loyal community of customers. Therefore, you can be sure that we will move as quickly as possible to ensure you get your products ASAP.
How do I return an item?To initiate a return, please contact our customer service team at firstname.lastname@example.org with the email subject 'RETURN'. They will guide you through the return process and look to find a resolution ASAP. You have 14 days since the date of purchase to return an item. Please see T&C's.
I need help with a product, who should I contact?If you need help with a product or have questions, please contact our customer service team at email@example.com. We're here to help!
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